Order Cancellation

Note: No order cancellations can be made after 1 hour from the time of purchase, as our system processes orders automatically.

How Can I Cancel an Order?

You can cancel your order directly from your confirmation email within 1 hour. Scroll down to the “Changed Your Mind?” section and follow the instructions.

If more than 60 minutes have passed, please email us at contact@luxegance.com and we’ll do our best to assist you with an alternative solution.

I Accidentally Canceled My Order. Can I Resume It?

If you’ve canceled your order and wish to proceed with it after all, the quickest way is to place a new order through our website. If you need assistance, feel free to contact us at contact@luxegance.com.

I Canceled My Order, But I'm Not Sure It Went Through. Can You Confirm?

If you canceled your order using the link in your confirmation email, you should receive a cancellation confirmation email shortly after. If you haven’t received it, contact us at contact@luxegance.com with your order number, and we’ll verify it for you.

I Don’t See the Option to Self-Cancel! How Can I Cancel My Order?

If your order includes a gift card or if you don’t see the cancellation option, please email us immediately at contact@luxegance.com with your order number and request. Our team will assist you as quickly as possible.