Order Cancellation

Note: No order cancellations can be made after 1 hour from the time of purchase, as our system processes orders automatically.

How Can I Cancel an Order?

You can cancel your order directly from your confirmation email within 1 hour. Scroll down to the “Changed Your Mind?” section and follow the instructions.

If more than 60 minutes have passed, please email us at contact@luxegance.com and we’ll do our best to assist you with an alternative solution.

I Accidentally Canceled My Order. Can I Resume It?

If you’ve canceled your order and wish to proceed with it after all, the quickest way is to place a new order through our website. If you need assistance, feel free to contact us at contact@luxegance.com.

I Canceled My Order, But I'm Not Sure It Went Through. Can You Confirm?

If you canceled your order using the link in your confirmation email, you should receive a cancellation confirmation email shortly after. If you haven’t received it, contact us at contact@luxegance.com with your order number, and we’ll verify it for you.

I Don’t See the Option to Self-Cancel! How Can I Cancel My Order?

If your order includes a gift card or if you don’t see the cancellation option, please email us immediately at contact@luxegance.com with your order number and request. Our team will assist you as quickly as possible.

If you have any additional questions, don’t hesitate to get in touch with us at:

Phone: +447537130970
Email: contact@luxegance.com
Business Hours: Monday - Friday: 9am - 6pm (GMT) / Saturday - Sunday: Closed.