FAQs
Thank you for visiting our FAQ page!
At Luxegance, we strive to deliver the best shopping experience for our customers. Below, you’ll find answers to some of the most common questions we receive. If your question isn’t covered here, feel free to reach out — our customer service team is always here to help!
Ordering and Shipping
How do I place an order on your website?Simply browse our collection, add your desired items to the cart, and follow the checkout process — it's quick and easy!
How long will it take for my order to arrive?Delivery times depend on your location. For full details, please visit our Shipping Policy page.
Can I track my order?Yes! Once your order ships, you’ll receive a tracking link via email. You can also check your status on our Order Tracking page.
Returns and Exchanges
What is your return policy?We offer a 30-day return policy. For full details, visit our Return & Refund Policy page.
Can I exchange an item for a different style or color?We recommend returning the original item and placing a new order. See our Return & Refund Policy for instructions.
Payment and Security
What payment methods do you accept?We accept Credit/Debit Cards, PayPal, Apple Pay, and Google Pay. Learn more on our Payment Policy page.
Is it safe to shop on your website?Absolutely! We use secure encryption for all transactions and never store your payment details.
General
Do you offer wholesale pricing?We do! Contact our team for wholesale inquiries.
How can I contact Luxegance?Reach us via our Contact Us page or email us at contact@luxegance.com.
Do you offer a guarantee on your products?Yes, we stand by our quality. If you're not satisfied, contact us within 30 days.
Do you provide an invoice?Yes, invoices are emailed after your order is processed.
Can you send my gift purchase to a different address?Yes, you can specify a different shipping address at checkout.
If you have any additional questions, feel free to contact us at contact@luxegance.com. We're always happy to help!